Services We Deliver
SMCS provides the people, processes, technology, and field operations that help healthcare organizations reach members, coordinate services, conduct community-based activities, and follow through beyond the traditional healthcare setting.
From the first outreach attempt to the final documented interaction, we turn program objectives into organized, measurable operations.
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What We Do
Calls to make. Appointments to coordinate. Homes to visit. Information to document. SMCS brings contact center, field, community, and technology operations together to support the work between your organization and the members you serve.
Reaching members where they are.
We help healthcare organizations establish contact, explain programs clearly, and understand what may keep someone from participating. Through culturally responsive communication and consistent follow-up, our teams help members take the next step.
Key Capabilities
Turning outreach into coordinated action.
Our contact center teams manage inbound and outbound interactions, organize outreach campaigns, and coordinate appointments. Each conversation becomes a documented next step, with follow-up and escalation workflows that keep the work moving.
Key Capabilities
Taking the work beyond the phone.
SMCS deploys trained field teams into homes and communities to complete non-clinical visits and program-specific activities. Teams collect required information, provide member education, and document observations and concerns for appropriate follow-up.
Key Capabilities
Reduce Fraud and Waste.
SMCS provides non-clinical field verification services that help organizations confirm authorized services are being delivered as expected. Through in-home visits, member verification, and structured documentation, our teams provide greater visibility into service delivery, identify potential discrepancies, and support appropriate follow-up to help protect program integrity and organizational resources.
Key Capabilities
Helping the next step happen.
After the first contact, our teams help members navigate available services, understand next steps, and follow through on appointments. We coordinate resource connections and escalations to support continuity across interactions with members and partner teams.
Key Capabilities
Getting the right people to the right places.
Community-based work depends on practical schedules and reliable coverage. SMCS combines geographic planning, routing technology, and workforce coordination to organize visits, reduce unnecessary travel, and balance member needs with realistic team capacity.
Key Capabilities
Building technology around the work.
We use technology to reduce repetitive tasks, support consistent documentation, and make day-to-day operations easier to track. Workflow automation, data integration, and reporting give teams the information they need to coordinate activity and focus on members.
Key Capabilities
Making execution visible and improvement actionable.
SMCS supports consistent program delivery through monitoring, documentation review, and quality assurance. We help partners track activity, identify gaps, and use operational findings to strengthen processes and guide follow-up.
Key Capabilities
Flexible by Design
Engage SMCS for a focused outreach campaign, appointment coordination, additional field capacity, or an integrated combination of services. Our capabilities can support a specific initiative or become part of a larger community-based operating model.
We begin with your population, program objectives, geography, workflows, and expected outcomes. Together, we define the scope, handoffs, staffing needs, and reporting that will support practical execution.
One Connected Operation
An outreach campaign can lead to an appointment. An appointment can become a home visit. Information collected in the field can trigger an escalation and coordinated follow-up. SMCS connects these activities through shared workflows, documentation, and operational oversight.
Let’s Build Around the Need
Tell us what needs to happen. We’ll help determine how SMCS people, processes, field operations, and technology can support your program.
