Privacy & Terms of Use
Your privacy matters.
Strategic Managed Care Solutions is committed to protecting sensitive personal and health information.
Strategic Managed Care Solutions (SMCS) is committed to protecting the privacy, security, and confidentiality of all individuals and organizations who interact with us. This Privacy Policy explains how we collect, use, share, and protect your information when you engage with our services, whether through our website, mobile applications, digital forms, email, or in-person interactions.
1. Who We Are
Strategic Managed Care Solutions (SMCS) is a non-clinical healthcare coordination and management company. We provide culturally responsive, community-based care support services including care coordination, case management, appointment scheduling, transportation coordination, and other non-clinical wellness services.
2. Information We Collect
We collect information in several ways:
A. Information You Provide to Us
- Full name, address, date of birth
- Email, phone number, emergency contacts
- Demographic and language preferences
- Health insurance provider and member ID
- Care needs, assessments, and non-clinical service preferences
- Caregiver or family representative contact information
- Employment or vendor-related data, if applicable
B. Automatically Collected Information
- Device identifiers, such as IP address and browser type
- Website interaction data, such as pages visited and time on site
- Form or submission metadata
C. Information from Third Parties
- Referrals from care organizations, payors, or state agencies
- Partner providers, such as transportation vendors
- Publicly available or authorized databases
3. How We Use Your Information
We use your information to:
- Coordinate and manage non-clinical services
- Communicate with you about services, appointments, and updates
- Monitor quality, improve our offerings, and enhance accessibility
- Fulfill contractual obligations with health plans and providers
- Comply with applicable laws and regulations
- Facilitate hiring, vendor onboarding, or employment practices, if applicable
No mobile or messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Share Your Information
We do not sell your personal information. We may share information only as necessary and with appropriate safeguards:
- With your consent or authorized representatives
- With health plans and community partners involved in your care
- With technology service providers, such as secure email and appointment systems
- With government or regulatory agencies as required by law
- With vendors under contract to perform services on our behalf, subject to confidentiality obligations
5. Data Security & Retention
We use reasonable and appropriate administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, or misuse. These include:
- Data encryption in transit and at rest
- Access controls and role-based permissions
- Routine audits and staff training
- Secure file transfer and document storage protocols
We retain information only as long as necessary for service delivery, legal compliance, or legitimate operational needs.
6. Your Rights and Choices
Depending on your location and relationship to SMCS, you may have the right to:
- Access or correct your personal data
- Request deletion of your information, subject to legal requirements
- Opt out of marketing or non-essential communications
- File a complaint or concern about our data practices
To exercise your rights, please contact us at privacy@smcsnow.net or by mail as described in Section 10.
7. Children’s Privacy
Our services are not intended for individuals under 13. We do not knowingly collect personal data from children without parental or guardian consent. If you believe we have collected such information, please contact us immediately.
8. Website and Digital Tools
Our website may use cookies or third-party analytics to understand usage trends and improve accessibility. You may opt out of certain tracking technologies by adjusting your browser settings.
We do not track users across unaffiliated websites, and we do not respond to “Do Not Track” signals.
9. Third-Party Links
Our site or communications may include links to external sites we do not control. We are not responsible for their privacy practices. We encourage you to review their policies independently.
10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you may contact:
Strategic Managed Care SolutionsAttn: Compliance/Privacy Officer
2322 Arthur Avenue, Suite 210A
Bronx, NY 10458
Email: privacy@smcsnow.net
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in law, practices, or services. Updates will be posted on our website with a new effective date. We encourage you to review it regularly.
Welcome to the Strategic Managed Care Solutions, LLC ("SMCS," "we," "us," or "our") website. By accessing or using this website, you agree to these Terms of Use. If you do not agree with these terms, please do not use this website.
1. Purpose of This Website
This website is provided for general informational and business purposes. It is intended to provide information about Strategic Managed Care Solutions, our services, and ways to contact or engage with us.
The information provided on this website is not intended to constitute medical advice, diagnosis, treatment, or emergency assistance. SMCS is a non-clinical organization, and information provided through this website should not be used as a substitute for professional medical advice or emergency services.
If you are experiencing a medical emergency, call 911 or contact your local emergency services provider.
2. Appropriate Use
You agree to use this website only for lawful purposes and in a manner that does not interfere with the security, operation, or accessibility of the website.
You may not:
- Attempt to gain unauthorized access to the website, its systems, or related networks.
- Interfere with or disrupt the operation or security of the website.
- Introduce malicious software, code, or other harmful materials.
- Use automated tools to access or collect information from the website in a manner that places an unreasonable burden on our systems.
- Use the website for fraudulent, unlawful, or unauthorized purposes.
- Misrepresent your identity or affiliation when communicating with SMCS.
3. Intellectual Property
Unless otherwise indicated, the content on this website, including text, graphics, logos, designs, images, and other materials, is owned by or used with permission by Strategic Managed Care Solutions, LLC and is protected by applicable intellectual property laws.
You may view and use website content for personal, informational, and non-commercial purposes. You may not reproduce, distribute, modify, republish, or commercially exploit website content without prior written permission from SMCS.
4. Website Information
We strive to keep the information on this website accurate and current. However, we do not guarantee that all information will always be complete, accurate, or up to date.
SMCS may modify, update, suspend, or discontinue any portion of the website or its content at any time without prior notice.
5. Third-Party Websites and Services
Our website may contain links to third-party websites or services. These links are provided for convenience and informational purposes only.
SMCS does not control and is not responsible for the content, security, availability, or privacy practices of third-party websites. Your use of third-party websites is subject to their own terms and policies.
6. No Warranty
This website is provided on an "as is" and "as available" basis.
To the extent permitted by applicable law, SMCS makes no representations or warranties, express or implied, regarding the availability, accuracy, reliability, or suitability of this website or its content.
We do not guarantee that the website will always be uninterrupted, secure, error-free, or free from harmful components.
7. Limitation of Liability
To the fullest extent permitted by applicable law, Strategic Managed Care Solutions, LLC and its officers, employees, contractors, and representatives will not be liable for any damages arising from or related to your use of, or inability to use, this website or its content.
Nothing in these Terms of Use is intended to limit liability where such limitation is prohibited by applicable law.
8. Privacy
Your use of this website is also subject to our Privacy Policy, which is included on this Privacy & Terms page.
By using our website or providing information to SMCS, you acknowledge that your information may be collected, used, and protected as described in our Privacy Policy.
9. Changes to These Terms
SMCS may update these Terms of Use from time to time. Any updates will be posted on this page with a revised "Last Updated" date.
Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms of Use.
10. Governing Law
These Terms of Use shall be governed by and interpreted in accordance with applicable laws of the United States and the State of New York, without regard to conflict-of-law principles.
11. Contact Us
If you have questions regarding these Terms of Use, please contact:
Strategic Managed Care Solutions, LLCAttn: Compliance/Privacy Officer
2322 Arthur Avenue, Suite 210A
Bronx, NY 10458
Email: privacy@smcsnow.net