1. Who We Are

Strategic Managed Care Solutions (SMCS) is a non-clinical healthcare coordination and management company. We provide culturally responsive, community-based care support services including care coordination, case management, appointment scheduling, transportation coordination, and other non-clinical wellness services.

 

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2. Information We Collect

We collect information in several ways:

A. Information You Provide to Us

• • Full name, address, date of birth
  • Email, phone number, emergency contacts
  • Demographic and language preferences
  • Health insurance provider and member ID
  • Care needs, assessments, and non-clinical service preferences
  • Caregiver or family representative contact information
  • Employment or vendor-related data (if applicable)

B. Automatically Collected Information

• • Device identifiers (IP address, browser type)
  • Website interaction data (pages visited, time on site)
  • Form or submission metadata

C. Information from Third Parties

• • Referrals from care organizations, payors, or state agencies
  • Partner providers (e.g., transportation vendors)
  • Publicly available or authorized databases

 

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3. How We Use Your Information

We use your information to:

• • Coordinate and manage non-clinical services
  • Communicate with you about services, appointments, and updates
  • Monitor quality, improve our offerings, and enhance accessibility
  • Fulfill contractual obligations with health plans and providers
  • Comply with applicable laws and regulations
  • Facilitate hiring, vendor onboarding, or employment practices (if applicable)
  • No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

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4. How We Share Your Information

We do not sell your personal information. We may share information only as necessary and with appropriate safeguards:

• • With your consent or authorized representatives
  • With health plans and community partners involved in your care
  • With technology service providers (e.g., secure email, appointment systems)
  • With government or regulatory agencies as required by law
  • With vendors under contract to perform services on our behalf (with confidentiality obligations)

 

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5. Data Security & Retention

We use reasonable and appropriate administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, or misuse. These include:

• • Data encryption in transit and at rest
  • Access controls and role-based permissions
  • Routine audits and staff training
  • Secure file transfer and document storage protocols
  • We retain information only as long as necessary for service delivery, legal compliance, or legitimate operational needs.

 

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6. Your Rights and Choices

Depending on your location and relationship to SMCS, you may have the right to:

• • Access or correct your personal data
  • Request deletion of your information (subject to legal requirements)
  • Opt out of marketing or non-essential communications
  • File a complaint or concern about our data practices

To exercise your rights, please contact us at privacy@smcsnow.net or by mail (see Section 10).

 

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7. Children’s Privacy

Our services are not intended for individuals under 13. We do not knowingly collect personal data from children without parental or guardian consent. If you believe we have collected such information, please contact us immediately.

 

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8. Website and Digital Tools

Our website may use cookies or third-party analytics to understand usage trends and improve accessibility. You may opt out of certain tracking technologies by adjusting your browser settings.

We do not track users across unaffiliated websites, and we do not respond to “Do Not Track” signals.

 

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9. Third-Party Links

Our site or communications may include links to external sites we do not control. We are not responsible for their privacy practices. We encourage you to review their policies independently.

 

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10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you may contact:

Strategic Managed Care Solutions
Attn: Compliance/Privacy Officer
70 Richmond Street, Brooklyn, NY 11208

Email: privacy@smcsnow.net

 

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11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in law, practices, or services. Updates will be posted on our website with a new effective date. We encourage you to review it regularly.