Individual & Home-Based Care
Personalized support strategy to help individuals maintain independence and dignity safely at home.
- Health & wellness planning
- Home monitoring support
- Preventative interventions
- Family care coordination
SMCS provides non-clinical Community-Based Care & Advisory across the North East Region
Care that meets you where you are!
At SMCS, we put you first. Whether you’re an individual, a family, a healthcare provider, or a partner organization, our mission is clear: to deliver care that empowers people to live healthier, safer, and more independent lives. With deep expertise across healthcare systems, government programs, and community-based care, we don’t just recommend solutions — we help you unlock the full potential of your care strategy with clarity, purpose, and heart.
“We don’t just help you choose the right tools — we help you use them to thrive.”Jannitza Luna-Dilan, CEO & Managing Partner
Impact on the Community
We don't just connect people to care... We help create better outcomes.
Every successful connection can make a difference — a member who receives the support they need, a family that feels less alone, or a healthcare organization that can reach the people who need them most. SMCS works at the intersection of people, healthcare, and community resources to turn outreach into action. By engaging individuals directly and connecting them with the services and support available to them, we help remove barriers, strengthen access, and create pathways to better health and well-being.
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Clear & Culturally Responsive Community-Based Care
We honor the diverse backgrounds of those we serve by providing personalized support rooted in empathy and inclusion. Individuals and families navigating healthcare systems without clear guidance often leads to confusion and fragmented care.
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Care in the Least Restrictive Environment
We help individuals remain in their homes and communities whenever safely possible—because independence matters.
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High Standards, Technology, and Continuous Improvement
Through rigorous quality assurance and data-driven insights, we never stop raising the bar on care. Leverage responsible technology, routing intelligence, and automation to get to all of our members,
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Raising the bar on Professionalism
We meticulously decide on how to structure our care, coordination, and other support teams, recruit specialists, and scale community support.
Where SMCS can help
Our four service pillars
Our engagements focus on these core areas, helping build healthier, safer lives.
Organizational Advisory & Audit
Program evaluations and resource optimization for healthcare organizations and government programs.
- Program quality audit
- Utilization review
- Resource allocation
- Compliance alignment
Community Health Ecosystem
Culturally responsive network connecting individuals with local resources and community partners.
- Community outreach
- Culturally matched care
- Social determinant support
- Partner network integration
Care Workforce & Leadership
Experienced care coordination oversight and clinical staffing support for growing organizations.
- Fractional care leadership
- Clinical team oversight
- Staff training & development
- Delivery optimization
By the Numbers
A seamless continuum of compassionate care.
Our mission is to enhance health, safety, and wellness for every individual and family we serve.
Our mission and vision- 14k+
- Active Roster
- 20+
- Specialized care team members
- 99%+
- Customer satisfaction rating
- NYC+
- Long Island, Westchester, and beyond
What sets SMCS apart from the rest!
We leverage technology, purposefully.
We carefully leverage technology to enhance our workflow, create efficiencies, and position our team to scale, allowing us to serve more members, support more communities, and delivery high-quality outcomes.
People First, Always
Technology supports our team - It never replaces the human connection at the heart of our work.
Member perspective
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Proud to partner with healthcare & community leaders
Anthem
Anthem Blue Cross and Blue Shield
SOMOS
We are Community Care
CPHL
Centers Plan for Health Living
Trivium
Licensed Health Care Service Agency
APS
Academy of Peer Services
Contact SMCS
Have a care coordination decision, program need, or partnership opportunity?
Share the situation, the individual or organization, and the outcome you are trying to achieve.